Incident IQ Outage

On September 9th, at approximately 9:49 AM ET, we identified an issue affecting critical infrastructure, which resulted in a temporary service outage. Our team immediately took action, and by 11:04 AM ET, all services were fully restored. There was no data loss during this time.

Reason for Outage (RFO):
The outage was caused by an unexpected issue in our infrastructure, temporarily impacting system availability. Our engineering team promptly resolved the problem to restore full functionality.

Next Steps:
To ensure the continued reliability of our platform, we have taken the following steps:
Enhanced Monitoring: We have added additional monitoring and alert systems to detect and resolve issues before they impact
your service.
Infrastructure Optimization: Our systems have been further optimized and scaled to handle even greater demands, providing
more stability for critical operations.

We understand how essential our platform is for your schools’ day-to-day activities, and we are committed to ensuring its reliability. We deeply regret any inconvenience this may have caused and appreciate your understanding and trust.

Incident Resolved: 11:04 AM ET

We have restored system functionality and will continue to monitor the situation to ensure stability. We will continue to provide updates as they become available, but if you have any additional questions or concerns please contact our support team.

We are continuing to investigate this issue.

We are aware of an issue preventing users from accessing the Incident IQ site or causing blank loading pages. Our engineering team is working to restore system functionality as soon as possible. We will provide further updates as they become available.