Minor
May 11, 2026
May 2026: Some characters not working in ticket comments.
Detected
May 11, 2026 8:33 AM EDT
·
Resolved
May 11, 2026 11:06 AM EDT
·
Duration
about 3 hours
Incident IQ experienced an issue where certain characters were not working properly in ticket comment fields, affecting the Platform component for 2.6 hours. Users could work around the problem by typing notes in external text editors like Word or Notepad and copying the text into the comment fields. The root cause was identified and resolved, with the team confirming all systems returned to normal functionality.