Outage in Infobip

Multiple Locations - Portal 2FA Issue

Resolved Minor

May 01, 2025 - Started 12 months ago - Lasted about 2 hours
Official incident page

Incident Report

We are currently experiencing a degradation affecting our 2FA reset password links for portal login. You may experience issues receiving the 2FA verfication and reset password link via email for new users. Our engineering team is investigating the issue and we will keep you posted with further findings.

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Latest Updates ( sorted recent to last )

RESOLVED 12 months ago - at 05/01/2025 11:43PM

During the specified timeframe, you may have experienced issues receiving the 2FA verification and reset password link via email for new users.

Start (UTC): 30 April 10:29
End (UTC): 1 May 23:03

Impact: You may have experienced issues receiving the 2FA login access verification code and the email reset password links.

IDENTIFIED 12 months ago - at 05/01/2025 10:59PM

The issue has been identified and a fix is being implemented.

INVESTIGATING 12 months ago - at 05/01/2025 10:19PM

We are continuing to investigate the issue and more updates will follow soon.

INVESTIGATING 12 months ago - at 05/01/2025 09:48PM

We are currently experiencing a degradation affecting our 2FA reset password links for portal login. You may experience issues receiving the 2FA verfication and reset password link via email for new users.
Our engineering team is investigating the issue and we will keep you posted with further findings.

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