Outage in Infobip
Global (Europe) - Self-Service users unable to add Whatsapp or Viber channel
Resolved MajorIncident Report
This is to inform you that we are currently experiencing an issue on Customer Portal.
Our Self-Service users might notice that they can not add Whatsapp or Viber channel over Customer Portal.
The issue is being inspected by our engineering team, more details will follow in the next update.
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Latest Updates ( sorted recent to last )
RESOLVED
3 days ago - at 04/27/2026 07:36AM
The incident has been resolved.
Start (UTC): 27 April 2026 07:07
End (UTC): 27 April 2026 07:34
Impact: Self-service users could not add (activate) WhatsApp and Viber channels over Customer Portal.
INVESTIGATING
3 days ago - at 04/27/2026 07:14AM
This is to inform you that we are currently experiencing an issue on Customer Portal.
Our Self-Service users might notice that they can not add Whatsapp or Viber channel over Customer Portal.
The issue is being inspected by our engineering team, more details will follow in the next update.
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