Outage in Infobip
Multiple locations - Top-Up Processing Delay
Resolved MinorIncident Report
Summary AI Generated
Infobip experienced a 54-minute outage affecting top-up payment processing across multiple data centers, causing successful payments to remain stuck in "In progress" status while account balances and invoices failed to update in the Customer Portal. The service was fully restored with all payments correctly reflected in accounts, and no transactions were lost during the incident.
We are currently experiencing issues with correctly reflecting top up payments over multiple data centers. The issue is currently being investigated and more information will follow in the next update.
Trusted by 1,000+ teams
Need to monitor Infobip outages?
Stop finding out about outages from your users. Monitor 6,320+ cloud services and get alerted the second something breaks.
Start Free Trial
- No credit card
- 14-day trial
- 2-minute setup
Latest Updates ( sorted recent to last )
RESOLVED
about 23 hours ago - at 04/14/2026 09:09AM
The issue has been successfully resolved and the service is once again operational.
During this time, you may have experienced successful payments remaining in “In progress” status, with balances and invoices not immediately updated in the Customer Portal.
Please note that no transactions were lost, and all payments are now correctly reflected in account balances and invoices.
Start (UTC): 14 April 07:43
End (UTC): 14 April 09:02
Impact: Delay in processing top‑ups, balance updates, and invoice visibility.
INVESTIGATING
1 day ago - at 04/14/2026 08:17AM
We are currently experiencing issues with correctly reflecting top up payments over multiple data centers. The issue is currently being investigated and more information will follow in the next update.
Latest Infobip outages
Global (Europe) - Multiple service degradation - 2 days ago
Global (Europe) - Degradation of multiple services - 8 days ago
Multiple Locations - Moments Service Degradation - 13 days ago
The Status Page Aggregator with Early Outage Detection
With IsDown, you can monitor all your critical services' official status pages from one centralized dashboard and receive instant alerts the moment an outage is detected. Say goodbye to constantly checking multiple sites for updates and stay ahead of outages with IsDown.
Start free trialNo credit card required · Cancel anytime · 6320 services available
Integrations with
