Outage in Infobip

Multiple Locations - WhatsApp Service Degradation

Resolved Major
July 01, 2025 - Started about 1 month ago - Lasted about 5 hours
Official incident page

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Outage Details

We are currently experiencing a service degradation affecting our WhatsApp services in the Global (Europe) data center. You may experience issues when sending traffic. Our engineering team is actively investigating the issue, and we will keep you informed with any updates or findings as they become available.
Latest Updates ( sorted recent to last )
RESOLVED 30 days ago - at 07/01/2025 07:02AM

Please be informed that we have experienced an issue with the WhatsApp service degradation across multiple locations. At the below period, you might have experienced issues with unable to sent the traffic.

The issue has been successfully identified and resolved and the service is once again operational.

Start (UTC): 01 July 2025 00:01
End (UTC): 01 July 2025 06:37

Impact: You might have experienced issues with sending WhatsApp traffic.

INVESTIGATING 30 days ago - at 07/01/2025 05:47AM

We are continuing to work on a fix for this issue.

INVESTIGATING about 1 month ago - at 07/01/2025 04:47AM

Our development team continues to work on this issue.

INVESTIGATING about 1 month ago - at 07/01/2025 03:25AM

We are currently experiencing WhatsApp service degradation across multiple locations. Our teams are continuously investigating the issue. We will provide further updates as soon as more information becomes available.

IDENTIFIED about 1 month ago - at 07/01/2025 02:59AM

Root cause of the issue was successfully identified and our team is working on a fix.

INVESTIGATING about 1 month ago - at 07/01/2025 02:28AM

We are currently experiencing a service degradation affecting our WhatsApp services in the Global (Europe) data center. You may experience issues when sending traffic.

Our engineering team is actively investigating the issue, and we will keep you informed with any updates or findings as they become available.

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