Outage in Infobip

Multiple Locations - WhatsApp Service Degradation

Resolved Major

June 30, 2025 - Started 10 months ago - Lasted about 5 hours
Official incident page

Incident Report

We are currently experiencing a service degradation affecting our WhatsApp services in the Global (Europe) data center. You may experience issues when sending traffic. Our engineering team is actively investigating the issue, and we will keep you informed with any updates or findings as they become available.

Trusted by 1,000+ teams

The Status Page Aggregator with Early Outage Detection

Stop finding out about outages from your users. Monitor 6,320+ cloud services and get alerted the second something breaks.

Start Free Trial

No credit card
14-day trial
2-minute setup

Latest Updates ( sorted recent to last )

RESOLVED 10 months ago - at 07/01/2025 07:02AM

Please be informed that we have experienced an issue with the WhatsApp service degradation across multiple locations. At the below period, you might have experienced issues with unable to sent the traffic.

The issue has been successfully identified and resolved and the service is once again operational.

Start (UTC): 01 July 2025 00:01
End (UTC): 01 July 2025 06:37

Impact: You might have experienced issues with sending WhatsApp traffic.

INVESTIGATING 10 months ago - at 07/01/2025 05:47AM

We are continuing to work on a fix for this issue.

INVESTIGATING 10 months ago - at 07/01/2025 04:47AM

Our development team continues to work on this issue.

INVESTIGATING 10 months ago - at 07/01/2025 03:25AM

We are currently experiencing WhatsApp service degradation across multiple locations. Our teams are continuously investigating the issue. We will provide further updates as soon as more information becomes available.

IDENTIFIED 10 months ago - at 07/01/2025 02:59AM

Root cause of the issue was successfully identified and our team is working on a fix.

INVESTIGATING 10 months ago - at 07/01/2025 02:28AM

We are currently experiencing a service degradation affecting our WhatsApp services in the Global (Europe) data center. You may experience issues when sending traffic.

Our engineering team is actively investigating the issue, and we will keep you informed with any updates or findings as they become available.

Latest Infobip outages

Multiple locations - Top-Up Processing Delay - 5 days ago

Multiple locations - 2FA Authentication Degradation - 5 days ago

Global (Europe) - Multiple service degradation - 6 days ago

Multiple Locations - RCS Template Service Degradation - 11 days ago

Global (Europe) - Degradation of multiple services - 12 days ago

The Status Page Aggregator with Early Outage Detection

With IsDown, you can monitor all your critical services' official status pages from one centralized dashboard and receive instant alerts the moment an outage is detected. Say goodbye to constantly checking multiple sites for updates and stay ahead of outages with IsDown.

Start free trial

No credit card required · Cancel anytime · 6320 services available

Integrations with Slack Microsoft Teams Google Chat Datadog PagerDuty Zapier Discord Webhook