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Outage in Infobip

Global (Europe) - Moments Services degradation

Resolved Minor
October 03, 2025 - Started 8 months ago - Lasted about 2 hours
Official incident page

Incident Report

We are currently experiencing issues with the Moments service at the Global (Europe) data center. You might notice issues when trying to fetch data for a flow in Moments, as the data is not available. The issue is currently being investigated, and more information will follow in the next update.

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Latest Updates ( sorted recent to last )
RESOLVED 8 months ago - at 10/03/2025 11:34PM

The issue has been successfully resolved, and the degradation of Moments services and Flow module has been fixed.
Start time (UTC): 02 October 2025, 11:49
End time (UTC): 03 October 2025, 23:25

Impact: During this period, you may have experienced issues with flow statistics. Specifically, incorrect data was displayed for all elements and in performance metrics.

IDENTIFIED 8 months ago - at 10/03/2025 10:55PM

The issue has been identified, and a fix is being implemented

INVESTIGATING 8 months ago - at 10/03/2025 10:34PM

Our development team is still investigating this issue

INVESTIGATING 8 months ago - at 10/03/2025 09:40PM

We are continuing to investigate this issue.

INVESTIGATING 8 months ago - at 10/03/2025 09:36PM

We are currently experiencing issues with the Moments service at the Global (Europe) data center. You might notice issues when trying to fetch data for a flow in Moments, as the data is not available. The issue is currently being investigated, and more information will follow in the next update.

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