Outage in Infobip

Indonesia - Customer Portal and General Service degradation

Resolved Major
November 03, 2025 - Started about 21 hours ago - Lasted about 3 hours
Official incident page

Incident Report

We're currently experiencing degradation of the Customer Portal hosted on our Indonesia data center. You may experience slowness and issues while using the Customer Portal and related services. Our dedicated team is currently investigating, and we'll share more information in the next update.

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Latest Updates ( sorted recent to last )
RESOLVED about 18 hours ago - at 11/03/2025 06:37PM

The issue has been successfully resolved, and the service is now operational again.

Start time (UTC): 03-11-2025 15:06
End time (UTC): 03-11-2025 17:22

Impact: You may have experienced issues with the Customer Portal and delays in Answers, Conversations, Email, Facebook, Instagram Messaging, Live Chat, Mobile App Messaging, Moments, Omni, People, RCS, SMS, Viber, Voice, WhatsApp, and Zalo Services.

IDENTIFIED about 20 hours ago - at 11/03/2025 04:59PM

We are continuing to work on a fix for this issue.

IDENTIFIED about 21 hours ago - at 11/03/2025 04:00PM

The issue has been identified and our dedicated team is working on the resolution.

More information will follow in next update.

INVESTIGATING about 21 hours ago - at 11/03/2025 03:31PM

We're currently experiencing degradation of the Customer Portal hosted on our Indonesia data center.

You may experience slowness and issues while using the Customer Portal and related services.
Our dedicated team is currently investigating, and we'll share more information in the next update.

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