Outage in Infobip

Multiple Locations - General Services Degradation

Resolved Major
November 03, 2025 - Started about 16 hours ago - Lasted about 2 hours
Official incident page

Incident Report

We are currently experiencing a degradation affecting multiple services. This includes 2FA API via email and SMS, reports/logging/traffic endpoints, CUP services, and multiple features relying on URL shortening. Our engineering team is investigating the issue, and we will keep you posted with further findings.

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Latest Updates ( sorted recent to last )
RESOLVED about 14 hours ago - at 11/03/2025 10:32PM

The issue has been successfully resolved, and the service is now operational again.

Start time (UTC): 03 November 2025 19:56
End time (UTC): 03 November 2025 21:24

Impact: During the specified timeframe, you may have experienced issues with SMS API traffic, 2FA API via both email and SMS, Reports and Logs on the Portal, Number Lookup services as well as features dependent on URL shortening.

MONITORING about 15 hours ago - at 11/03/2025 10:11PM

A fix has been implemented and we are monitoring the results.

IDENTIFIED about 15 hours ago - at 11/03/2025 09:51PM

The issue has been identified and a fix is being implemented.

INVESTIGATING about 16 hours ago - at 11/03/2025 09:04PM

We are currently experiencing a degradation affecting multiple services. This includes 2FA API via email and SMS, reports/logging/traffic endpoints, CUP services, and multiple features relying on URL shortening.

Our engineering team is investigating the issue, and we will keep you posted with further findings.

Latest Infobip outages

Indonesia - General Service Degradation - about 10 hours ago
Indonesia - Customer Portal and General Service degradation - about 21 hours ago
Multiple Locations - Email Validation Degradation - 4 days ago
Indonesia - General Service Degradation - 12 days ago
Global (Europe) - Delays and Failures in Voice Recording Processing - 13 days ago

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