Outage in Infobip
South Africa - Voice degradation
Resolved MajorIncident Report
Summary AI Generated
Infobip's South Africa data center experienced issues that caused voice service degradation and connectivity problems for customers over 2.8 hours on March 19-20, 2026. The incident was identified and a fix was implemented by the dedicated team. All services were restored to normal operation with confirmation that no remaining issues persisted.
We are currently experiencing issues at our South Africa data center.
You may experience connectivity issues and service degradation.
Our team is inspecting the issue, and more details will follow in the next update.
Start (UTC): 19 March 2026 21:11
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Latest Updates ( sorted recent to last )
RESOLVED
3 days ago - at 03/20/2026 01:03AM
Dear Customer,
The Voice service degradation has been resolved. After monitoring and verification, our dedicated team confirms that all services are operating normally without any remaining issues.
Start (UTC): 19 March 2026 21:11
End (UTC): 20 March 2026 00:22
Impact: Customers may have experienced connectivity issues and service degradation.
Thank you for your understanding and patience.
IDENTIFIED
3 days ago - at 03/19/2026 11:35PM
Our dedicated team is still working on implementing a fix. We will continue to monitor the situation and provide updates.
IDENTIFIED
3 days ago - at 03/19/2026 10:49PM
The issue has been identified and a fix is being implemented.
INVESTIGATING
3 days ago - at 03/19/2026 10:20PM
We are currently experiencing issues at our South Africa data center.
You may experience connectivity issues and service degradation.
Our team is inspecting the issue, and more details will follow in the next update.
Start (UTC): 19 March 2026 21:11
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