Outage in Infobip

Global (Europe) - Delays and Failures in Voice Recording Processing

Resolved Major
October 22, 2025 - Started about 22 hours ago - Lasted about 1 hour
Official incident page

Incident Report

This is to inform you that we are experiencing issues with our voice recordings service on Global (Europe) data center. This is affecting the retrieval and processing of voice recordings. Our engineering team is actively investigating and working to restore normal service as quickly as possible. We apologize for the inconvenience and will provide updates soon.

Need to monitor Infobip outages?

One place to monitor all your cloud vendors. Get instant alerts when an outage is detected.

Try IsDown risk-free 14-day free trial · No credit card required
Latest Updates ( sorted recent to last )
RESOLVED about 21 hours ago - at 10/22/2025 10:53AM

The issue has been successfully resolved and the service is once again operational.
You may have experienced delays or failures in retrieving and processing voice recordings for the Global (Europe) data center.

Start (UTC): 22 October 08:10
End (UTC): 22 October 10:17
Impact: Delays or failures in processing voice recordings

INVESTIGATING about 22 hours ago - at 10/22/2025 09:46AM

This is to inform you that we are experiencing issues with our voice recordings service on Global (Europe) data center. This is affecting the retrieval and processing of voice recordings. Our engineering team is actively investigating and working to restore normal service as quickly as possible. We apologize for the inconvenience and will provide updates soon.

Latest Infobip outages

Indonesia - General Service Degradation - about 3 hours ago
Multiple Locations - Viber Service degradation - 3 days ago
Global (Europe) - SMS Traffic Resent Issue - 7 days ago
Global (Europe) - Issue with access to Users, Roles and Account pages on Customer Portal - 7 days ago
Global (Europe) - Issue with access to User, Roles, and Account page on Customer Portal - 8 days ago

The Status Page Aggregator Built for IT Teams

With IsDown, you can monitor all your critical services' official status pages from one centralized dashboard and receive instant alerts the moment an outage is detected. Say goodbye to constantly checking multiple sites for updates and stay ahead of outages with IsDown.

Start free trial

No credit card required · Cancel anytime · 4522 services available

Integrations with Slack Microsoft Teams Google Chat Datadog PagerDuty Zapier Discord Webhook