Outage in Infobip
Multiple Locations - RCS Template Service Degradation
Resolved MinorIncident Report
Summary AI Generated
Infobip's RCS template service experienced degradation across multiple data center locations for 4.1 hours, causing clients to encounter 500 errors when viewing templates in the UI, missing buttons or parameters, and delays in RCS message delivery and tracking. The issue was resolved by implementing a fix that eliminated the 500 errors, with the service returning to normal operation.
We are currently experiencing issues with the RCS template service across multiple data center locations.
Some clients may encounter difficulties when working with RCS templates. This may include being unable to view certain templates in the UI due to 500 errors, or seeing missing buttons or parameters. In some cases, this may also impact message delivery or tracking, and delays in processing RCS traffic may occur.
Our teams are actively investigating the issue and working toward a resolution. Further updates will be shared as more information becomes available.
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Latest Updates ( sorted recent to last )
MONITORING
7 days ago - at 04/08/2026 12:13PM
The fix has been implemented and 500 errors are no longer observed. We will keep monitoring the situation and update if any further issues occur.
IDENTIFIED
7 days ago - at 04/08/2026 09:14AM
We are currently experiencing issues with the RCS template service across multiple data center locations.
Some clients may encounter difficulties when working with RCS templates. This may include being unable to view certain templates in the UI due to 500 errors, or seeing missing buttons or parameters. In some cases, this may also impact message delivery or tracking, and delays in processing RCS traffic may occur.
Our teams are actively investigating the issue and working toward a resolution. Further updates will be shared as more information becomes available.
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