Outage in Infobip

Indonesia - General Service Degradation

Resolved Minor
November 04, 2025 - Started about 10 hours ago - Lasted about 1 hour
Official incident page

Incident Report

We are currently experiencing degradation affecting multiple services in the Indonesia data center. You may have noticed latency in processing traffic. Our engineering team is investigating the issue, and we will keep you posted with further findings.

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Latest Updates ( sorted recent to last )
RESOLVED about 9 hours ago - at 11/04/2025 03:45AM

The issue has been successfully resolved, and the services are once again operational.

Start time (UTC): 04 November 2025 02:24
End time (UTC): 04 November 2025 03:41

Impact: During the incident period, you may have experienced difficulties processing traffic across our Email, SMS, Viber, Voice, WhatsApp, and other Chat App channels.

INVESTIGATING about 10 hours ago - at 11/04/2025 03:25AM

The engineering team continues to investigate the issue. Updates will be shared as soon as new details are identified.

INVESTIGATING about 10 hours ago - at 11/04/2025 03:00AM

Our engineering team is actively investigating the issue, and we will share additional updates as soon as new information becomes available.

INVESTIGATING about 10 hours ago - at 11/04/2025 02:30AM

We are currently experiencing degradation affecting multiple services in the Indonesia data center. You may have noticed latency in processing traffic. Our engineering team is investigating the issue, and we will keep you posted with further findings.

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