Outage in Infobip

Global (Europe) - AI assistant service degradation in regards to Answers product

Resolved Minor

November 13, 2025 - Started 4 months ago - Lasted 26 minutes
Official incident page

Incident Report

We are currently experiencing a degradation affecting our Answers service in regards to use of AI assistant over our Global (Europe) data center. Clients may experience limited use capabilities of AI assistant with active Answers bots. Our engineering team is investigating the issue, and we will provide further updates as soon as they become available.

Need to monitor Infobip outages?

Monitor all your external dependencies in one place
Get instant alerts when outages are detected
Be the first to know if service is down
Show real-time status on private or public status page
Keep your team informed

Start monitoring for free

Latest Updates ( sorted recent to last )

RESOLVED 4 months ago - at 11/13/2025 10:43AM

The issue has been successfully resolved and the service is once again operational.

Start time (UTC): 13 November 2025 08:32
End time (UTC): 13 November 2025 10:13

Impact: During this period clients may have experienced limited use capabilities of AI assistant with active Answers bots.

INVESTIGATING 4 months ago - at 11/13/2025 10:25AM

We are currently experiencing a degradation affecting our Answers service in regards to use of AI assistant over our Global (Europe) data center. Clients may experience limited use capabilities of AI assistant with active Answers bots.

Our engineering team is investigating the issue, and we will provide further updates as soon as they become available.

Latest Infobip outages

Global (Europe) - WhatsApp Sending Delay - 5 days ago

Global (Europe) - WhatsApp service degradation - 6 days ago

Global (Europe) - Degradation of multiple services - 6 days ago

EU (Region-locked) - Live Chat Degradation - 11 days ago

Pakistan - Multiple Service Degradation - 13 days ago

The Status Page Aggregator with Early Outage Detection

With IsDown, you can monitor all your critical services' official status pages from one centralized dashboard and receive instant alerts the moment an outage is detected. Say goodbye to constantly checking multiple sites for updates and stay ahead of outages with IsDown.

Start free trial

No credit card required · Cancel anytime · 6020 services available

Integrations with Slack Microsoft Teams Google Chat Datadog PagerDuty Zapier Discord Webhook