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Outage in Infobip

Global (Europe) Viber Inbound Messages degradation

Resolved Minor
December 01, 2025 - Started about 2 months ago - Lasted about 1 hour
Official incident page

Incident Report

We are currently verifying a degradation issue affecting Viber messages (MO attachments and media links). Investigations are ongoing as counter measure.

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Latest Updates ( sorted recent to last )
RESOLVED about 2 months ago - at 12/01/2025 04:22PM

The noted incident which affected Viber Inbound messages with media has now been resolved.
Start: 01 December 2025 12:49 UTC
End: 01 December 2025 14:41 UTC

IDENTIFIED about 2 months ago - at 12/01/2025 03:12PM

The issue has been identified and a fix is being implemented.

INVESTIGATING about 2 months ago - at 12/01/2025 03:12PM

We are continuing to investigate this issue.

INVESTIGATING about 2 months ago - at 12/01/2025 03:10PM

We are currently verifying a degradation issue affecting Viber messages (MO attachments and media links).
Investigations are ongoing as counter measure.

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