Outage in Infobip

United States - Voice, SIP Trunk, and SMPP Service Degradation

Resolved Major

December 16, 2025 - Started about 1 month ago - Lasted about 3 hours
Official incident page

Incident Report

We're currently experiencing degradation in our United States data center. You may experience slowness and issues while using the Voice, SIP Trunk, and SMPP related services. Our dedicated team is currently investigating, and we'll share more information in the next update.

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Latest Updates ( sorted recent to last )

RESOLVED about 1 month ago - at 12/16/2025 07:02AM

This incident has been resolved.

Start time (UTC): 16 December 2025 04:38
End time (UTC): 16 December 2025 07:00

Impact: During the incident period, you may experience delays or undelivered Voice traffic, as well as intermittent SMPP connections.

INVESTIGATING about 1 month ago - at 12/16/2025 06:25AM

Our engineering team is monitoring the situation to reach a resolution on a fix for this issue. We will keep you posted with any new updates

INVESTIGATING about 1 month ago - at 12/16/2025 05:22AM

We are continuing to monitor the situation and collaborating with the internal team to reach a resolution on a fix for this issue. We will keep you posted with any new updates.

INVESTIGATING about 1 month ago - at 12/16/2025 04:41AM

We are continuing to investigate this issue.

INVESTIGATING about 1 month ago - at 12/16/2025 04:38AM

We're currently experiencing degradation in our United States data center.
You may experience slowness and issues while using the Voice, SIP Trunk, and SMPP related services.
Our dedicated team is currently investigating, and we'll share more information in the next update.

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