Outage in Infobip

EU (Region-locked) - Live Chat Degradation

Resolved Minor

February 20, 2026 - Started 11 days ago - Lasted 34 minutes
Official incident page

Incident Report

We are currently experiencing issues with our LiveChat service on EU (Region-locked) data center. You may not be able to create a session/start a new chat session. The issue is currently being investigated and more information will follow in the next update.

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Latest Updates ( sorted recent to last )

RESOLVED 11 days ago - at 02/20/2026 12:43PM

The issue has been successfully resolved and the service is once again operational.
You may have experienced issues with starting a new chat session.

Start (UTC): 20 February 2026 10:16
End (UTC): 20 February 2026 12:33
Impact: Mobile users were not able to create a session/start a new chat session

INVESTIGATING 11 days ago - at 02/20/2026 12:18PM

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