Outage in Infobip

Global (Europe) - Degradation of multiple services

Resolved Major

February 25, 2026 - Started 6 days ago - Lasted 34 minutes
Official incident page

Incident Report

Summary AI Generated

Infobip's Global (Europe) data center experienced a 34-minute service degradation affecting multiple services including Answers and Moments due to an issue with senders. Users were unable to select senders when creating campaigns across all channels, incoming messages were not being received, and incoming traffic was processed incorrectly with significant delays. The incident was resolved after investigation and corrective measures were implemented.

We are currently experiencing an issue with Answers service on our Global (Europe) data center. You may notice that incoming traffic is not processed correctly and that traffic is processed with significant delay. Our team is investigation and we will share more details in the following updates.

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Latest Updates ( sorted recent to last )

RESOLVED 6 days ago - at 02/25/2026 11:03AM

The incident has been resolved.
Start (UTC): 25 February 2026 10:04
End (UTC): 25 February 2026 10:47
Impact: Incoming traffic was not processed correctly due to an issue with senders. This caused issues with Answers service.
Also, users could not select senders when creating campaigns.

INVESTIGATING 6 days ago - at 02/25/2026 10:47AM

We are continuing to investigate the issue.
Please note that the issue affected multiple services including Moments and Answers.
You may notice that you can't select senders for all channels when creating campaigns and that incoming messages are not being received.

INVESTIGATING 6 days ago - at 02/25/2026 10:33AM

We are currently experiencing an issue with Answers service on our Global (Europe) data center.
You may notice that incoming traffic is not processed correctly and that traffic is processed with significant delay.
Our team is investigation and we will share more details in the following updates.

Latest Infobip outages

United States - Customer Portal 2FA Login issues - about 1 hour ago

Global (Europe) - WhatsApp Sending Delay - 5 days ago

Global (Europe) - WhatsApp service degradation - 6 days ago

EU (Region-locked) - Live Chat Degradation - 11 days ago

Pakistan - Multiple Service Degradation - 13 days ago

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