Outage in Infobip

Global (Europe) - WhatsApp service degradation

Resolved Minor

February 25, 2026 - Started 6 days ago - Lasted 24 minutes
Official incident page

Incident Report

Summary AI Generated

Infobip experienced a 24-minute WhatsApp service degradation in their Global (Europe) data centers on February 25th from 10:04 to 10:42 UTC. The incident caused delays and processing issues affecting inbound and outbound WhatsApp traffic, message delivery, and "seen" reports for customers using the service. The degradation was successfully resolved with normal service operations restored.

We are currently experiencing an issue with the WhatsApp service hosted on our Global (Europe) data centers. You may notice delays and issues affecting inbound and outbound traffic processing. Our team is investigating, and we will share more details in the next updates.

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Latest Updates ( sorted recent to last )

RESOLVED 6 days ago - at 02/25/2026 11:00AM

This is to inform you that the degradation of our WhatsApp service hosted in our Global (Europe) data centers has been successfully resolved. During the incident timeframe, Infobip customers using the WhatsApp service may have experienced issues with inbound and outbound traffic processing, as well as delayed delivery and delayed “seen” reports.

Start (UTC): 25 February 10:04
End (UTC): 25 February 10:42
Impact: You might have experienced processing issues and delays in WhatsApp inbound/outbound traffic, message delivery, and “seen” reports.

INVESTIGATING 6 days ago - at 02/25/2026 10:39AM

We are currently experiencing an issue with the WhatsApp service hosted on our Global (Europe) data centers. You may notice delays and issues affecting inbound and outbound traffic processing.
Our team is investigating, and we will share more details in the next updates.

Latest Infobip outages

United States - Customer Portal 2FA Login issues - about 1 hour ago

Global (Europe) - WhatsApp Sending Delay - 5 days ago

Global (Europe) - Degradation of multiple services - 6 days ago

EU (Region-locked) - Live Chat Degradation - 11 days ago

Pakistan - Multiple Service Degradation - 13 days ago

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