Outage in Infobip
Global (Europe): Customer Portal service degradation
Resolved MajorIncident Report
Summary AI Generated
Infobip experienced a major service degradation affecting their Customer Portal in the Europe data centre for 57 minutes on March 5, 2026. Customers had difficulties logging into the Customer Portal during this period. The technical team identified the root cause, implemented a fix, and restored normal service operations.
Dear customers, please note that we are currently experiencing an issue with the Customer Portal service in the Europe data centre.
Our teams are actively investigating the issue and working to restore access as quickly as possible. Thank you for your patience and understanding.
Need to monitor Infobip outages?
- Monitor all your external dependencies in one place
- Get instant alerts when outages are detected
- Be the first to know if service is down
- Show real-time status on private or public status page
- Keep your team informed
Latest Updates ( sorted recent to last )
RESOLVED
about 13 hours ago - at 03/05/2026 02:33PM
Dear Customer,
The Customer Portal service degradation has been resolved. After monitoring and verification, our dedicated team confirms that all services are operating normally without any remaining issues.
Start (UTC): 05 March 2026 13:10
End (UTC): 05 March 2026 14:07
Impact: Customers may have experienced difficulties logging into the Customer Portal in the Global (Europe) data centre.
Thank you for your understanding and patience.
MONITORING
about 14 hours ago - at 03/05/2026 02:03PM
We are continuing to monitor for any further issues.
MONITORING
about 14 hours ago - at 03/05/2026 02:02PM
Our dedicated team identified the root cause of the issue and implemented a fix. Services have been restored and are now operating normally. We will continue to monitor closely to ensure stability.
IDENTIFIED
about 14 hours ago - at 03/05/2026 02:01PM
Our dedicated team has identified the issue. The situation has significantly improved, and services are coming back up and running.
INVESTIGATING
about 14 hours ago - at 03/05/2026 01:37PM
Dear customers, please note that we are currently experiencing an issue with the Customer Portal service in the Europe data centre.
Our teams are actively investigating the issue and working to restore access as quickly as possible. Thank you for your patience and understanding.
Latest Infobip outages
United States - Customer Portal 2FA Login issues - 3 days ago
Global (Europe) - WhatsApp Sending Delay - 7 days ago
Global (Europe) - WhatsApp service degradation - 9 days ago
Global (Europe) - Degradation of multiple services - 9 days ago
EU (Region-locked) - Live Chat Degradation - 14 days ago
The Status Page Aggregator with Early Outage Detection
With IsDown, you can monitor all your critical services' official status pages from one centralized dashboard and receive instant alerts the moment an outage is detected. Say goodbye to constantly checking multiple sites for updates and stay ahead of outages with IsDown.
Start free trialNo credit card required · Cancel anytime · 6020 services available
Integrations with
