Outage in Infobip
Global (Europe) - Chat Applications and Email Processing Degradation
Resolved MajorIncident Report
We are experiencing a service degradation affecting Email, RCS, Viber and Zalo, caused by the ongoing planned maintenance announced here: https://status.infobip.com/incidents/0b8pkdf07sgf
You may experience delays in traffic processing, increased accept latency, messages remaining in pending or retry state, and intermittent timeout or failed processing behavior affecting Email, RCS, Viber and Zalo.
The issue is currently being investigated and more information will follow in the next update.
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Latest Updates ( sorted recent to last )
RESOLVED
23 days ago - at 07/14/2026 02:16PM
The issue has been successfully resolved, and the service is once again operational.
Delays in traffic processing, increased accept latency, messages remaining in pending or retry state, and intermittent timeout or failed processing behavior affecting Email, RCS, Viber and Zalo.
Start (UTC): 14-07-2026 10:42
End (UTC): 14-07-2026 14:12
Impact: Delays and errors for Email, RCS, Viber and Zalo.
INVESTIGATING
23 days ago - at 07/14/2026 01:20PM
We are experiencing a service degradation affecting Email, RCS, Viber and Zalo, caused by the ongoing planned maintenance announced here: https://status.infobip.com/incidents/0b8pkdf07sgf
You may experience delays in traffic processing, increased accept latency, messages remaining in pending or retry state, and intermittent timeout or failed processing behavior affecting Email, RCS, Viber and Zalo.
The issue is currently being investigated and more information will follow in the next update.
Latest Infobip outages
Multiple Locations - Email and Agent OS service degradation - about 23 hours ago
Global (Europe) - Broadcast service degradation - 3 days ago
Multiple locations - Inbound processing and delivery report events are partially degraded. - 14 days ago
Multiple Locations - Email Domain Creation Unavailable - 21 days ago
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