Outage in Infobip
Payment Issues For Prepaid and Postpaid Accounts In Multiple Locations
Resolved MajorIncident Report
We are currently experiencing issues with payment services over our Global (Europe) and United States data centers. The issue is currently being investigated, and more information will follow in the next update.
You may experience errors while trying to make a payment, or the credit may not be added to your account after a payment.
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Latest Updates ( sorted recent to last )
RESOLVED
22 days ago - at 07/14/2026 11:38PM
This incident has already been resolved
Start (UTC): 14 July 2026 12:31
End (UTC): 14 July 2026 23:21
Impact: Users may have experienced payment processing issues where card payments could be charged but not immediately completed or reflected in their account balance.
IDENTIFIED
22 days ago - at 07/14/2026 10:49PM
The root cause of the issue has been identified and we are working towards resolution. More information to follow in the next update.
INVESTIGATING
22 days ago - at 07/14/2026 08:55PM
We are currently experiencing issues with payment services over our Global (Europe) and United States data centers. The issue is currently being investigated, and more information will follow in the next update.
You may experience errors while trying to make a payment, or the credit may not be added to your account after a payment.
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