Outage in Infobip

Pakistan - Portal login degradation and Customer Portal service intermittent

Resolved Major

September 17, 2026 - Started 1 day ago - Lasted about 3 hours
Official incident page

Incident Report

We are investigating an issue at our Pakistan data center that is impacting portal login at portal-pk2.infobip.com. Some API requests may also experience intermittent failures. Other data centers remain unaffected. Our team is actively working to resolve the issue.

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Latest Updates ( sorted recent to last )

RESOLVED 1 day ago - at 09/17/2026 05:55PM

The connectivity issue affecting our Pakistan Data Center has been resolved.
Start (UTC): 17 September 2026 15:12
End (UTC): 17 September 2026 17:18

Service to portal-pk2.infobip.com and related endpoints has returned to normal.
We apologize for any inconvenience caused.

MONITORING 1 day ago - at 09/17/2026 05:18PM

We have identified the connectivity issue at our Pakistan Data Center. Service is gradually recovering, though some customers may continue to experience intermittent delays or failed requests on portal-pk2.infobip.com and related endpoints.
More information to follow in the next update.

INVESTIGATING 1 day ago - at 09/17/2026 03:31PM

We are investigating an issue at our Pakistan data center that is impacting portal login at portal-pk2.infobip.com. Some API requests may also experience intermittent failures. Other data centers remain unaffected.
Our team is actively working to resolve the issue.

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