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Outage in Infobip

United Arab Emirates - WhatsApp traffic degradation

Resolved Major
September 10, 2026 - Started 3 days ago - Lasted about 2 hours
Official incident page

Incident Report

We are currently experiencing issues affecting WhatsApp traffic processed in the United Arab Emirates location. The issue is being investigated and we will let you know as soon as we have more information.

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Latest Updates ( sorted recent to last )
RESOLVED 3 days ago - at 09/10/2026 12:15PM

The issue has been successfully resolved and the service is once again operational.
During the below specified timeframe, WhatsApp traffic submitted and processed at our United Arab Emirates location may have experienced rejections (Status Reason: REJECTED_NETWORK)

Start (UTC): 09 September 20:46
End (UTC): 10 September 11:56
Impact: WhatsApp traffic processing

IDENTIFIED 3 days ago - at 09/10/2026 12:01PM

The issue has been identified and we are working on implementing a fix. We will keep you posted with further updates.

INVESTIGATING 3 days ago - at 09/10/2026 11:00AM

WhatsApp traffic processed in the United Arab Emirates may experience rejections.
We are continuing to investigate the issue, more details will follow.

INVESTIGATING 3 days ago - at 09/10/2026 10:26AM

We are currently experiencing issues affecting WhatsApp traffic processed in the United Arab Emirates location. The issue is being investigated and we will let you know as soon as we have more information.

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