Outage in Infobip
EU Region-locked - Customer Portal service degradation
Resolved MajorIncident Report
We are currently experiencing issues with Customer Portal.
Users might encounter issues when trying to log in to Customer Portal. Also, users might notice issues when creating campaigns in Moments service.
Our team is working on resolving the issue.
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Latest Updates ( sorted recent to last )
RESOLVED
about 1 hour ago - at 09/15/2026 01:45PM
The incident has been resolved.
Start (UTC): 15 September 2026 11:05
End (UTC): 15 September 2026 13:36
Impact: Users could not log in to Customer Portal. Users could not create and send campaigns in Moments service.
INVESTIGATING
about 1 hour ago - at 09/15/2026 01:18PM
We are currently experiencing issues with Customer Portal.
Users might encounter issues when trying to log in to Customer Portal. Also, users might notice issues when creating campaigns in Moments service.
Our team is working on resolving the issue.
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