Outage in Informatica

MCC, DGC and CDMP UI and CDGC jobs are impacted for US (NA) Pods.

Resolved Minor
December 15, 2023 - Started about 1 year ago - Lasted about 19 hours
Official incident page

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Outage Details

TThere is an ongoing production issue with CDGC/CDMP with the following symptoms: Currently, CDGC(MCC and DGC) and CDMP UI is not working. There is an impact for job execution in Metadata Command Center, Data Governance and Catalog applications, or any other Cloud Data Governance and Catalog functionality. The Cloud Operations team is working on utmost priority to get the issues resolved. We will keep updating the progress.
Latest Updates ( sorted recent to last )
RESOLVED about 1 year ago - at 12/16/2023 01:52AM

This incident has been resolved.

IDENTIFIED about 1 year ago - at 12/15/2023 02:39PM

The MCC, DGC, and CDMP UI functionalities have been restored on the US (NA) pods. Profiling features are also back in operation.
However, there's a current production issue with CDGC concerning the Autocataloging feature, which our team is actively addressing with high priority.
The Cloud Operations team is diligently working to resolve these issues promptly, and we'll continue to provide updates on the progress.

Some agents may have encountered service startup issues if CDGC services were configured in the same runtime environment. Please perform a clean restart of the services after killing the stale IDMC java processes running on the secure agent machine or restarting the secure agent machine.

INVESTIGATING about 1 year ago - at 12/15/2023 11:21AM

MCC, DGC, and CDMP UI are back functional on US (NA) pods
We're currently addressing a production issue impacting CDGC, specifically affecting profiling and
AutoCataloging features. while all other features remain operational.
Our Cloud Operations team is diligently working to resolve this with high priority. Updates on progress will follow.

INVESTIGATING about 1 year ago - at 12/15/2023 09:39AM

We are continuing to investigate this issue.

INVESTIGATING about 1 year ago - at 12/15/2023 08:51AM

We are continuing to investigate this issue.

INVESTIGATING about 1 year ago - at 12/15/2023 07:04AM

TThere is an ongoing production issue with CDGC/CDMP with the following symptoms:

Currently, CDGC(MCC and DGC) and CDMP UI is not working. There is an impact for job execution in Metadata Command Center, Data Governance and Catalog applications, or any other Cloud Data Governance and Catalog functionality.

The Cloud Operations team is working on utmost priority to get the issues resolved. We will keep updating the progress.

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