Outage in Informatica

Issue with AgentCore Upgrade in July 2024 Major Release

Resolved Major
July 14, 2024 - Started 5 months ago - Lasted about 5 hours
Official incident page

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Outage Details

We have encountered an issue with the AgentCore upgrade during the July 2024 major release. Several agents are currently stuck in the "AgentCore Upgrading" status. Our team is actively investigating the issue. We will provide the next update by 11:30 AM PT.
Components affected
Informatica Advanced Data Integration Informatica Cloud Hosted Agent Informatica MDM Reference 360 SaaS Informatica Mass Ingestion Files Informatica MDM Customer 360 SaaS Informatica MDM Reference 360 SaaS Informatica Cloud Data Integration Informatica Metadata Command Center - Canada Informatica Cloud Data Integration Informatica Cloud Hosted Agent Informatica Cloud Data Validation Informatica Metadata Command Center Informatica MDM Supplier 360 SaaS Informatica MDM Customer 360 SaaS Informatica Mass Ingestion Applications Informatica Mass Ingestion Databases Informatica Operational Insights Informatica Cloud Data Integration Informatica MDM Multidomain SaaS Informatica Mass Ingestion Databases Informatica Cloud Profiling Informatica Cloud Profiling Informatica API Center Informatica MDM Customer 360 SaaS Informatica MDM Reference 360 SaaS Informatica Cloud Hosted Agent Informatica Cloud Data Governance and Catalog Informatica Cloud Data Validation Informatica Cloud Application Integration Informatica Advanced Data Integration Informatica MDM Reference 360 SaaS Informatica Platform Services Informatica Platform Services Informatica Cloud Data Quality Informatica Cloud Application Integration Informatica Mass Ingestion Databases Informatica MDM Supplier 360 SaaS Informatica MDM Multidomain SaaS Informatica Advanced Data Integration Informatica MDM Supplier 360 SaaS Informatica Cloud Profiling Informatica Cloud Data Quality Informatica Cloud Data Marketplace Informatica Cloud API Manager Informatica Cloud API Manager Informatica Cloud Application Integration Informatica Mass Ingestion Applications Informatica Mass Ingestion Files Informatica MDM Customer 360 SaaS Informatica Mass Ingestion Streaming Informatica Mass Ingestion Databases Informatica MDM Multidomain SaaS Informatica Mass Ingestion Files Informatica Platform Services Informatica Advanced Serverless Informatica Advanced Serverless Informatica Mass Ingestion Applications Informatica Cloud Profiling Informatica Cloud Data Quality Informatica Mass Ingestion Applications Informatica Cloud Data Integration for PowerCenter Informatica Operational Insights Informatica Mass Ingestion Streaming Informatica MDM Product 360 SaaS Informatica MDM Supplier 360 SaaS Informatica Cloud API Manager Informatica Mass Ingestion Streaming Informatica MDM Product 360 SaaS Informatica MDM Product 360 SaaS Informatica Operational Insights Informatica MDM Product 360 SaaS Informatica Cloud Data Integration for PowerCenter Informatica PC2CDI Modernization Service Informatica PC2CDI Modernization Service Informatica B2B Gateway Informatica Cloud Data Governance and Catalog - Canada Informatica Cloud Integration Hub Informatica Cloud Integration Hub Informatica Platform Services Informatica Cloud Data Marketplace - Canada Informatica API Center Informatica Mass Ingestion Files Informatica MDM Multidomain SaaS Informatica Cloud API Manager Informatica Advanced Data Integration Informatica Advanced Serverless Informatica PC2CDI Modernization Service Informatica Cloud Data Quality Informatica Cloud Application Integration Informatica Cloud Data Integration Informatica Cloud Hosted Agent Informatica Cloud Integration Hub Informatica Operational Insights Informatica B2B Gateway Informatica Mass Ingestion Streaming Informatica B2B Gateway Informatica Cloud Integration Hub Informatica Cloud Hosted Agent Informatica Cloud Application Integration Informatica Operational Insights Informatica MDM Reference 360 SaaS Informatica Cloud Data Integration Informatica Cloud Data Integration Informatica Cloud Integration Hub Informatica Mass Ingestion Databases Informatica Cloud Data Governance and Catalog Informatica Mass Ingestion Streaming Informatica Cloud Data Marketplace – UK Informatica Cloud Data Governance and Catalog Informatica Mass Ingestion Files Informatica Mass Ingestion Databases Informatica MDM Product 360 SaaS Informatica Cloud Data Quality Informatica MDM Product 360 SaaS Informatica Metadata Command Center – UK Informatica Operational Insights Informatica Mass Ingestion Files Informatica MDM Customer 360 SaaS Informatica Cloud Application Integration Informatica MDM Supplier 360 SaaS Informatica Mass Ingestion Applications Informatica Mass Ingestion Applications Informatica Mass Ingestion Databases Informatica Cloud Data Marketplace Informatica Advanced Data Integration Informatica MDM Supplier 360 SaaS Informatica Metadata Command Center Informatica Cloud Profiling Informatica Cloud Data Quality Informatica Advanced Data Integration Informatica Cloud Application Integration Informatica Cloud Data Integration Informatica Advanced Data Integration Informatica Mass Ingestion Streaming Informatica Mass Ingestion Streaming Informatica MDM Multidomain SaaS Informatica Cloud Data Integration Informatica Cloud API Manager Informatica Cloud API Manager Informatica Cloud Profiling Informatica Cloud Profiling Informatica Mass Ingestion Applications Informatica Cloud API Manager Informatica Mass Ingestion Files Informatica Platform Services Informatica MDM Customer 360 SaaS Informatica MDM Multidomain SaaS Informatica Cloud Data Marketplace Informatica MDM Reference 360 SaaS Informatica Operational Insights Informatica Cloud Data Governance and Catalog – UK Informatica Cloud Integration Hub Informatica Cloud Application Integration Informatica Platform Services Informatica Cloud Hosted Agent Informatica Advanced Serverless Informatica Cloud Data Quality Informatica Platform Services Informatica Metadata Command Center Informatica B2B Gateway Informatica B2B Gateway Informatica Platform
Latest Updates ( sorted recent to last )
RESOLVED 5 months ago - at 07/14/2024 10:19PM

Initial Incident Analysis:

A small set of agents experienced agent upgrade failures during July upgrade that caused failures launching the scheduled jobs. This small set of agents had changes of OS Machine ID, Hostname, and/or Mac Address since the generation of the previous encryption key.

Note:- Informatica is working on identifying further details including final root cause & preventive actions. Upon completion, Informatica will share a detailed incident report.

To resolve the issue, please follow the steps outlined in our knowledge base article - https://knowledge.informatica.com/s/article/Secure-agent-Stuck-in-Upgrading-Status

MONITORING 5 months ago - at 07/14/2024 07:22PM

To resolve the issue, please perform the necessary steps on the agent machine as outlined in our KB:

https://knowledge.informatica.com/s/article/Secure-agent-Stuck-in-Upgrading-Status

INVESTIGATING 5 months ago - at 07/14/2024 07:09PM

We are continuing to investigate this issue.

INVESTIGATING 5 months ago - at 07/14/2024 06:03PM

To resolve the issue, please perform the necessary steps on the agent machine as outlined in our KB:
https://knowledge.informatica.com/s/article/Secure-agent-Stuck-in-Upgrading-Status

INVESTIGATING 5 months ago - at 07/14/2024 05:48PM

We have encountered an issue with the AgentCore upgrade during the July 2024 major release. Several agents are currently stuck in the "AgentCore Upgrading" status. Our team is actively investigating the issue.
We will provide the next update by 11:30 AM PT.

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