Outage in Informatica

Intermittent User Interface degradation issue on IICS US West 3 pod, IICS NA West 1 pod and IICS US West 5 pod.

Resolved Minor
July 25, 2024 - Started about 1 year ago - Lasted about 10 hours
Official incident page

Incident Report

We are observing slowness on the IICS US West 3 pod, IICS NA West 1 pod and IICS US West 5 pod. This may have an impact on the UI navigation and Design time. We are currently working on this on priority and shall keep the status updated.
Components affected
Informatica Cloud Data Integration Informatica Cloud Data Integration Informatica Cloud Data Integration
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Latest Updates ( sorted recent to last )
RESOLVED about 1 year ago - at 07/25/2024 04:23PM

The UI slowness was caused due to customer facing ISP and not related IDMC hosting provider. This issue has been resolved by customers switching to alternative ISP.

MONITORING about 1 year ago - at 07/25/2024 10:31AM

We are continuing to monitor for any further issues.

MONITORING about 1 year ago - at 07/25/2024 10:14AM

As per the initial investigation, the issue seems to be with one of the Internet Service Providers from India connecting to the US west region.

INVESTIGATING about 1 year ago - at 07/25/2024 07:58AM

We are continuing to investigate this issue.

INVESTIGATING about 1 year ago - at 07/25/2024 06:50AM

We are continuing to investigate this issue.

INVESTIGATING about 1 year ago - at 07/25/2024 06:49AM

We are continuing to investigate this issue.

INVESTIGATING about 1 year ago - at 07/25/2024 06:43AM

We are continuing to investigate this issue.

INVESTIGATING about 1 year ago - at 07/25/2024 06:40AM

We are observing slowness on the IICS US West 3 pod, IICS NA West 1 pod and IICS US West 5 pod. This may have an impact on the UI navigation and Design time. We are currently working on this on priority and shall keep the status updated.

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