Outage in Informatica

MDM SaaS Jobs getting queued

Resolved Minor
September 16, 2024 - Started about 1 year ago - Lasted about 2 hours
Official incident page

Incident Report

Customers are Notified that we have high numbers of Jobs running at this point. We have jobs waiting in the queue. Teams are working on it and taking measures to unblock pending jobs.
Components affected
Informatica MDM Supplier 360 SaaS Informatica MDM Reference 360 SaaS Informatica MDM Multidomain SaaS Informatica MDM Product 360 SaaS Informatica MDM Customer 360 SaaS
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Latest Updates ( sorted recent to last )
RESOLVED about 1 year ago - at 09/16/2024 08:49PM

This incident has been resolved.

MONITORING about 1 year ago - at 09/16/2024 07:23PM

Situation has been mitigated and there is no backlog now. Situation is under monitoring and customers with failed jobs are requested to re-submit the jobs now.

INVESTIGATING about 1 year ago - at 09/16/2024 07:15PM

Customers are Notified that we have high numbers of Jobs running at this point. We have jobs waiting in the queue and few failures are also reported due to backlog. Teams are working on it and taking measures to unblock pending jobs.

MONITORING about 1 year ago - at 09/16/2024 06:51PM

A fix has been implemented and we are monitoring the results.

IDENTIFIED about 1 year ago - at 09/16/2024 06:49PM

The issue has been identified and a fix is being implemented.

INVESTIGATING about 1 year ago - at 09/16/2024 06:41PM

Customers are Notified that we have high numbers of Jobs running at this point. We have jobs waiting in the queue. Teams are working on it and taking measures to unblock pending jobs.

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