Outage in Informatica

CAI logging infrastructure maintenance on NA West 1 pod for Cloud processes

Resolved Minor
September 16, 2024 - Started about 1 year ago - Lasted about 7 hours
Official incident page

Incident Report

We identified a performance issue in Cloud Application Issue logging infrastructure and performed urgent maintenance to avoid any functional issues. All services are functional and processes execution are operating normally. As a result of this maintenance, logs for Cloud Processes only run before Sept 16th, 1 PM PT are not available on Cloud Application Integration Console. Please contact Global Customer Support if you need access to the logs for Cloud Processes. The standard log retention for CAI will remain applicable (https://knowledge.informatica.com/s/article/532764). This does not apply for processes running on Secure Agent.
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Latest Updates ( sorted recent to last )
RESOLVED about 1 year ago - at 09/17/2024 03:54AM

This incident has been resolved.

MONITORING about 1 year ago - at 09/16/2024 09:02PM

We identified a performance issue in Cloud Application Issue logging infrastructure and performed urgent maintenance to avoid any functional issues. All services are functional and processes execution are operating normally.
As a result of this maintenance, logs for Cloud Processes only run before Sept 16th, 1 PM PT are not available on Cloud Application Integration Console. Please contact Global Customer Support if you need access to the logs for Cloud Processes. The standard log retention for CAI will remain applicable (https://knowledge.informatica.com/s/article/532764). This does not apply for processes running on Secure Agent.

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