Outage in Informatica

Intermittent UI issues seen when loading Administrator and Monitor page on IDMC

Resolved Minor
September 30, 2024 - Started 3 months ago - Lasted about 7 hours
Official incident page

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Outage Details

We have few customer's observing intermittent UI slowness when loading Data Integration, Administrator and Monitor page. Though we are not seeing any issues on the IDMC POD's, this is still being investigated from our end. We would still advise users to try accessing via different network to eliminate ISP issues.
Latest Updates ( sorted recent to last )
RESOLVED 3 months ago - at 10/01/2024 12:27AM

An Initial Incident Review has been updated on https://knowledge.informatica.com/s/article/RCA-incident-for-IICS-AWS-Pods-on-Sep-30

Informatica is working on identifying further details including final root cause & preventive actions. Upon completion, Informatica will share a detailed incident report

MONITORING 3 months ago - at 09/30/2024 11:10PM

We have performed an update to bypass the page loading issues seen in some customer networks.
Both the Administrator and Monitor UI pages are now loading properly after this adjustment.

We continue monitoring the services.

INVESTIGATING 3 months ago - at 09/30/2024 05:39PM

We have few customer's observing intermittent UI slowness when loading Data Integration, Administrator and Monitor page. Though we are not seeing any issues on the IDMC POD's, this is still being investigated from our end.

We would still advise users to try accessing via different network to eliminate ISP issues.

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