Outage in Informatica

Intermittent job failures observed on AP SouthEast 1 Services

Resolved Minor
April 13, 2025 - Started 27 days ago - Lasted about 1 hour
Official incident page

Need to monitor Informatica outages?
Stay on top of outages with IsDown. Monitor the official status pages of all your vendors, SaaS, and tools, including Informatica, and never miss an outage again.
Start Free Trial

Outage Details

We observing intermittent job failures on the AP SouthEast 1 Services, jobs may fail with an error 'Job failed with "Internal error. An error occurred while loading the Secure Agent group. Contact Informatica Global Customer Support.'. We are investigating this issue on priority and will keep the status page updated. Please reach out to Global Customer Support if there are any concerns.

REFIDCTP-353658

Components affected
Informatica Cloud Data Integration
Latest Updates ( sorted recent to last )
RESOLVED 27 days ago - at 04/13/2025 11:36AM

This incident has been resolved.

MONITORING 27 days ago - at 04/13/2025 10:48AM

A fix has been implemented and we are monitoring the results.

INVESTIGATING 27 days ago - at 04/13/2025 10:24AM

We observing intermittent job failures on the AP SouthEast 1 Services, jobs may fail with an error 'Job failed with "Internal error. An error occurred while loading the Secure Agent group. Contact Informatica Global Customer Support.'. We are investigating this issue on priority and will keep the status page updated. Please reach out to Global Customer Support if there are any concerns.

REFIDCTP-353658

Latest Informatica outages

Taskflow failures are seen on IICS NA East 2 Services - 1 day ago
MDM SaaS UI and Services not accessible on IICS US West 3 Azure Services - 8 days ago
service degradation on IICS US East 6 Services POD - 9 days ago
Intermittent failures in accessing the UI page in MDM SaaS - 10 days ago
Intermittent failures in Extract step for Ingress/Egress Jobs - 11 days ago

Stop Juggling Dozens of Status Pages – Monitor Them All in One Place

With IsDown, you can monitor all your critical services' official status pages from one centralized dashboard and receive instant alerts the moment an outage is detected. Say goodbye to constantly checking multiple sites for updates and stay ahead of outages with IsDown.

Start free trial

No credit card required · Cancel anytime · 4000 services available

Integrations with Slack Microsoft Teams Google Chat Datadog PagerDuty Zapier Discord Webhook