Outage in Informatica

Intermittent job failures observed on AP SouthEast 1 Services

Resolved Minor
April 13, 2025 - Started 6 months ago - Lasted about 1 hour
Official incident page

Incident Report

We observing intermittent job failures on the AP SouthEast 1 Services, jobs may fail with an error 'Job failed with "Internal error. An error occurred while loading the Secure Agent group. Contact Informatica Global Customer Support.'. We are investigating this issue on priority and will keep the status page updated. Please reach out to Global Customer Support if there are any concerns.

REFIDCTP-353658

Components affected
Informatica Cloud Data Integration
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Latest Updates ( sorted recent to last )
RESOLVED 6 months ago - at 04/13/2025 11:36AM

This incident has been resolved.

MONITORING 6 months ago - at 04/13/2025 10:48AM

A fix has been implemented and we are monitoring the results.

INVESTIGATING 6 months ago - at 04/13/2025 10:24AM

We observing intermittent job failures on the AP SouthEast 1 Services, jobs may fail with an error 'Job failed with "Internal error. An error occurred while loading the Secure Agent group. Contact Informatica Global Customer Support.'. We are investigating this issue on priority and will keep the status page updated. Please reach out to Global Customer Support if there are any concerns.

REFIDCTP-353658

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