Outage in Informatica

Service degradation was observed from AWS vendor's hardware in the AP NorthEast 2 Services

Resolved Minor
April 15, 2025 - Started 6 days ago - Lasted 33 minutes
Official incident page

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Outage Details

Service degradation was observed from a AWS vendor's hardware in the AP NorthEast 2 Services between 12:42 AM PDT to 1:44 AM PDT, impacting job performance and causing failures as evidenced by slow processing on the monitoring page. The cloud operations team is actively working on recovery solutions.

REFIDCTP-354124

Components affected
Informatica MDM Multidomain SaaS Informatica MDM Product 360 SaaS Informatica Mass Ingestion Applications Informatica Cloud API Manager Informatica Platform Informatica Cloud Data Governance and Catalog - APNE 2 Informatica MDM Reference 360 SaaS Informatica Cloud Hosted Agent Informatica Operational Insights Informatica Cloud Integration Hub Informatica Cloud Profiling Informatica Cloud Data Integration Informatica Cloud Data Marketplace – APNE 2 Informatica Mass Ingestion Streaming Informatica MDM Customer 360 SaaS Informatica Cloud Data Quality Informatica Advanced Serverless Informatica Mass Ingestion Files Informatica Advanced Data Integration Informatica Mass Ingestion Databases Informatica MDM Supplier 360 SaaS Informatica Cloud Application Integration
Latest Updates ( sorted recent to last )
RESOLVED 6 days ago - at 04/15/2025 09:32AM

This incident has been resolved.

MONITORING 6 days ago - at 04/15/2025 09:03AM

A fix has been implemented and we are monitoring the results.

INVESTIGATING 6 days ago - at 04/15/2025 09:01AM

Service degradation was observed from a AWS vendor's hardware in the AP NorthEast 2 Services between 12:42 AM PDT to 1:44 AM PDT, impacting job performance and causing failures as evidenced by slow processing on the monitoring page. The cloud operations team is actively working on recovery solutions.

REFIDCTP-354124

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