Outage in Informatica

MDM SaaS UI and Services not accessible intermittently on IICS US East 4 Services

Resolved Minor

May 29, 2025 - Started 11 months ago - Lasted about 7 hours
Official incident page

Incident Report

Customers are reporting intermittent failure in accessing the UI pages and jobs getting stuck in US East 4 POD. Informatica Team is working on fix. We will keep you updated on our progress and provide further information as soon all operations are restored.

Components affected

Informatica MDM Supplier 360 SaaS Informatica MDM Reference 360 SaaS Informatica MDM Multidomain SaaS Informatica MDM Product 360 SaaS Informatica MDM Customer 360 SaaS

Latest Updates ( sorted recent to last )

RESOLVED 11 months ago - at 05/29/2025 07:42PM

This incident has been resolved.

MONITORING 11 months ago - at 05/29/2025 03:09PM

The issue involving the inability to log into the Informatica application and the automatic stopping of services has been resolved.

All services have been restored, and the Informatica team will continue to monitor the applications to ensure stability and address any further issues as needed

INVESTIGATING 11 months ago - at 05/29/2025 02:26PM

Informatica team is still investigating and working on restoring services.

INVESTIGATING 11 months ago - at 05/29/2025 01:04PM

Customers are reporting intermittent failure in accessing the UI pages and jobs getting stuck in US East 4 POD.

Informatica Team is working on fix.

We will keep you updated on our progress and provide further information as soon all operations are restored.

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Advanced Data Integration cluster scaling issue in AWS pods - 9 months ago

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