Intermittent service failures and UI access issues seen on all AWS US PODs.

The issue is full resolved now and there shall be no further impact on either job executions or access to user interface.
If you have any secure agent that is in Not Running Status, please perform a restart to bring back to normalcy.
Kindly follow Informatica's status for any further updates.

Post the resolution of the incident we monitored and notice secure agents are able to connect and execute the jobs in normalcy.
However, if you notice any of your jobs are impacted or the secure agents on your Org is not in running state, please perform a manual restart of the secure agent services and your executions should be back to normalcy.
We will continue to monitor executions and update the status page.

The issue has been resolved and access to UI has been restored. The agent services should be able to reestablish connectivity to be back, up and running. If users are still noticing some secure agent services being down, please perform a manual restart of the secure agent services. We will continue to monitor the issue from our end and provide update on the status page.

If there are any further concerns, please reach out to Informatica Global Customer Support.

Team, we notice issues with both job executions as well as in accessing IICS UI for certain US AWS POD orgs.
We continue to treat this a high priority issue to address and are working towards a solution. Kindly follow our Status Page for more updates.
If there are specific queries, please reach out to Informatica Global Customer Support

We observe some specific Secure Agents are not in running status in US AWS PODs and we continue to treat this a high priority to address this issue.
Kindly follow our status page for further updates.

Post the resolution of the incident we monitored and notice secure agents are able to connect and execute the jobs in normalcy.
However, if you notice any of your jobs are impacted or the secure agents on your Org is not in running state, please perform a manual restart of the secure agent services and your executions should be back to normalcy.

Please reach out to Informatica Customer Support for any further queries.

The issue has been resolved and the agent services should be back up and running. If users are still noticing secure agent services are down, then please try restarting once.
We will continue to monitor the issue from our end.

The agent services are recovering and we are seeing significant progress on system. We are continuing to investigate the issue and will share an update soon.

In the interim if you are still noticing issue, please try restarting the secure agent services.

We are continuing to investigate this issue.

We are seeing intermittent agent disconnection and users may not be able to access IDMC on all AWS US PODs.
Our team is currently investigating the issue.

REFIDCTP-368832