Outage in Informatica

Master key check failed in FedRAMP pod

Resolved Minor

July 10, 2025 - Started 10 months ago - Lasted about 6 hours
Official incident page

Incident Report

Some Connections failing with “MasterKMSException: KMS Provider Master key check failed” in FedRAMP pod We have identified an issue where Snowflake and some other connections are failing with “MasterKMSException: KMS Provider Master key check failed”. We are investigating the issue and will keep status page updated. Next update by: 9:30 AM PT

REFIDCTP-374612

Components affected

Informatica Cloud Data Integration

Latest Updates ( sorted recent to last )

RESOLVED 10 months ago - at 07/10/2025 09:12PM

This incident has been resolved.

MONITORING 10 months ago - at 07/10/2025 04:21PM

A fix has been implemented and we are monitoring the results.

INVESTIGATING 10 months ago - at 07/10/2025 04:19PM

We have implemented a fix for this issue and connections are operating normally starting 9:15am PT

All other services are operating normally.

We continue to monitor the services.

INVESTIGATING 10 months ago - at 07/10/2025 03:41PM

We are continuing to investigate this issue.

INVESTIGATING 10 months ago - at 07/10/2025 03:39PM

Some Connections failing with “MasterKMSException: KMS Provider Master key check failed” in FedRAMP pod

We have identified an issue where Snowflake and some other connections are failing with “MasterKMSException: KMS Provider Master key check failed”. We are investigating the issue and will keep status page updated.

Next update by: 9:30 AM PT

REFIDCTP-374612

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