Outage in Informatica

Service degradation on IICS US West 1 GCP pod

Resolved Minor
July 17, 2025 - Started 4 months ago - Lasted about 3 hours
Official incident page

Incident Report

We noticed service degradation on IICS US West 1 GCP POD for all services, which could result in UI inaccessibility and runtime impact during Job execution between 7/16/2025 9:00 PM PDT - 9:19 PM PDT. The services are now up and running fine, we are investigating the issue on priority and we shall keep the status page updated.
Components affected
Informatica MDM Multidomain SaaS Informatica Cloud Data Integration Informatica Cloud Application Integration Informatica Mass Ingestion Applications Informatica Cloud Hosted Agent Informatica Mass Ingestion Files Informatica Operational Insights Informatica Mass Ingestion Databases Informatica Cloud API Manager Informatica Mass Ingestion Streaming Informatica MDM Supplier 360 SaaS Informatica MDM Reference 360 SaaS Informatica MDM Product 360 SaaS Informatica Platform Services Informatica MDM Customer 360 SaaS Informatica Advanced Data Integration Informatica B2B Gateway Informatica Cloud Profiling

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Latest Updates ( sorted recent to last )
RESOLVED 4 months ago - at 07/17/2025 08:10AM

This incident has been resolved.

MONITORING 4 months ago - at 07/17/2025 05:05AM

The services are now up and running fine and job executed post 10PM PDT should be successful.

MONITORING 4 months ago - at 07/17/2025 04:57AM

We are continuing to monitor for any further issues.

MONITORING 4 months ago - at 07/17/2025 04:56AM

A fix has been implemented and we are monitoring the results.

INVESTIGATING 4 months ago - at 07/17/2025 04:55AM

We noticed service degradation on IICS US West 1 GCP POD for all services, which could result in UI inaccessibility and runtime impact during Job execution between 7/16/2025 9:00 PM PDT - 9:19 PM PDT. The services are now up and running fine, we are investigating the issue on priority and we shall keep the status page updated.

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