Outage in InGenius
***** Upland Cloud - Action Required *****
Resolved Minor
January 12, 2026 - Started about 1 month ago
- Lasted 7 minutes
Incident Report
Dear Valued Cloud Customer,
Please disregard this notification if you are using a telephony provider other than Genesys Cloud.
To maintain the highest quality of service, it is necessary to periodically provide additional information to ensure you are aware of details that are not necessarily specific to our product but that do affect how our product works. Please find the details of a required action below.
Genesys Cloud will be deprecating the Token Implicit Grant option for OAuth authorization. Please read the following article from Genesys for the details of the deprecation.
Please refer to the following InGenius articles for InGenius specific configuration details.
If you don't have access to the Upland Community, please click the following link and then click the Sign Up option to request access.
We are committed to ensuring that both your service and our expertise are always available. For inquiries regarding this work, please contact our support center at:
+1 833-875-2631 and select Option 2 for Support and Option 10 for InGenius.
Providing the highest level of service to our clients is paramount.
We thank you for your partnership.
Regards,
Upland InGenius Cloud Support
Need to monitor InGenius outages?
- Monitor all your external dependencies in one place
- Get instant alerts when outages are detected
- Be the first to know if service is down
- Show real-time status on private or public status page
- Keep your team informed
Latest InGenius outages
***** Upland Cloud - Intermittent issue logging into IGC and SCV ***** - about 1 month ago
The Status Page Aggregator with Early Outage Detection
With IsDown, you can monitor all your critical services' official status pages from one centralized dashboard and receive instant alerts the moment an outage is detected. Say goodbye to constantly checking multiple sites for updates and stay ahead of outages with IsDown.
Start free trialNo credit card required · Cancel anytime · 5850 services available
Integrations with
