Outage in InGenius
***** Upland Cloud Maintenance - Scheduled Maintenance Window - Outage Expected - Europe Region *****
Resolved Minor
March 19, 2026 - Started 10 days ago
- Lasted about 2 hours
Incident Report
Summary AI Generated
InGenius experienced a failed AWS deployment in the Europe region during scheduled maintenance, requiring a rescheduled maintenance window on March 19, 2026 from 5:00-7:00 pm Central. During the 2-hour maintenance period, all InGenius services (Service Cloud Voice, InGenius Connect, and Transcription Service) were unavailable for Europe region customers. The incident was resolved through the completion of the rescheduled deployment with customers required to clear browser caches afterward.
Dear Valued Cloud Customer,
Due to AWS deployment issues last Saturday, the deployment to the Europe region did not complete successfully. All other regions completed successfully. Due to this, we are rescheduling the Europe region deployment as detailed below.
Region:
Europe
Date / Time:
Thursday, March 19, 2026, from 5:00 pm to 7:00 pm Central
Maintenance Details:
Upland will be performing maintenance on the Europe Upland cloud infrastructure for InGenius for Service Cloud Voice, InGenius Connect and Upland Transcription Service.
Customer Impact:
Europe customers can expect that all three services will be unavailable during the maintenance window.
Actions Required:
Before the maintenance window, all Europe users and administrators should follow the steps below:
- Disconnect InGenius (IGC)
- Log out of the CRM
- Close all InGenius Admin app browser tabs and windows
-
Close all InGenius CRM browser tabs and windows
After the maintenance window, all Europeusers should follow the steps below:
- Clear browser cache
We are committed to ensuring that both your service and our expertise are always available. For inquiries regarding this work, please contact our support center at:
+1 833-875-2631 and select Option 2 for Support and Option 10 for InGenius.
Providing the highest level of service to our clients is paramount.
We thank you for your partnership.
Regards,
Upland InGenius Cloud Support
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