Outage in InGenius
***** Upland Cloud Maintenance - Scheduled Maintenance Window - Outage Expected *****
Resolved Minor
March 14, 2026 - Started 15 days ago
- Lasted about 5 hours
Incident Report
Summary AI Generated
Upland conducted scheduled maintenance on InGenius cloud infrastructure on Saturday, March 14, 2026, from 8:00 pm to 11:59 pm Central. The maintenance affected Service Cloud Voice, InGenius Connect, and Upland Transcription Service, with all three services being unavailable during the 4-hour maintenance window. Users were required to disconnect from InGenius, log out of CRM systems, and close all browser tabs before maintenance, then clear browser cache afterward.
Dear Valued Cloud Customer,
To maintain the highest quality of service, it is necessary to periodically conduct maintenance activities that affect our service infrastructure. Please find the details of a scheduled maintenance event below.
Date / Time:
Saturday, March 14, 2026, from 8:00 pm to 11:59 pm Central
Maintenance Details:
Upland will be performing maintenance on the Upland cloud infrastructure for InGenius for Service Cloud Voice, InGenius Connect and Upland Transcription Service.
Customer Impact:
Customers can expect that all three services will be unavailable during the maintenance window.
Actions Required:
Before the maintenance window, all users and administrators should follow the steps below:
- Disconnect InGenius (IGC)
- Log out of the CRM
- Close all InGenius Admin app browser tabs and windows
-
Close all InGenius CRM browser tabs and windows
After the maintenance window, all users should follow the steps below:
- Clear browser cache
We are committed to ensuring that both your service and our expertise are always available. For inquiries regarding this work, please contact our support center at:
+1 833-875-2631 and select Option 2 for Support and Option 10 for InGenius.
Providing the highest level of service to our clients is paramount.
We thank you for your partnership.
Regards,
Upland InGenius Cloud Support
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