Outage in InGenius
InGenius - Maintenance ***** Upland Cloud Maintenance - Scheduled Maintenance Window - No Outage Expected ***** - 2026-Jul-04
Resolved Minor
July 04, 2026 - Started about 1 month ago
- Lasted about 5 hours
Incident Report
Summary AI Generated
Upland performed scheduled maintenance on the InGenius cloud infrastructure — covering InGenius Connect, Service Cloud Voice, and the Transcription Service — on July 4–5, 2026, from 7:00 PM to midnight Central. No service outage or customer impact was expected during the 5-hour window. Users were advised to disconnect and close all InGenius sessions beforehand and clear their browser cache afterward.
Dear Valued Cloud Customer,
To maintain the highest quality of service, it is necessary to periodically conduct maintenance activities that affect our service infrastructure. Please find the details of a scheduled maintenance event below.
Date / Time:
Saturday, July 4, 2026, from 7:00 pm to July 5, 2026 at 00:00 am Central
Maintenance Details:
Upland will be performing maintenance on the Upland cloud infrastructure for InGenius for Service Cloud Voice, InGenius Connect and Upland Transcription Service.
Customer Impact:
There will be no impact to InGenius services during this maintenance window.
Actions Required:
Before the maintenance window, all users and administrators should follow the steps below:
- Disconnect InGenius (IGC)
- Log out of the CRM
- Close all InGenius Admin app browser tabs and windows
-
Close all InGenius CRM browser tabs and windows
After the maintenance window, all InGenius Admins and Users should follow the steps below:
- Clear browser cache and cookies for all time
We are committed to ensuring that both your service and our expertise are always available. For inquiries regarding this work, please contact our support center at:
+1 833-875-2631 and select Option 2 for Support and Option 10 for InGenius.
Providing the highest level of service to our clients is paramount.
We thank you for your partnership.
Regards,
Upland InGenius Cloud Support
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