***** Upland Cloud Maintenance - Scheduled Maintenance Window - Outage Expected *****

Dear Valued Cloud Customer,

To maintain the highest quality of service, it is necessary to periodically conduct maintenance activities that affect our service infrastructure. Please find the details of a scheduled maintenance event below.

Date / Time:
Saturday, August 1, 2026, from 7:00 pm to 11:00 pm Central

Maintenance Details:
Upland will be performing maintenance on the Upland cloud infrastructure for InGenius for Service Cloud Voice and InGenius Connect

Customer Impact:
Customers can expect that InGenius for Service Cloud Voice and InGenius Connect will be unavailable during the maintenance window

Action Required:
Before the maintenance window, all users and administrators should follow the steps below:

• Close all Admin app browser tabs and windows
• Log out of the CRM
• Clear cache and cookies for all time
• Close all CRM browser tabs and windows

We are committed to ensuring that both your service and our expertise are always available. For inquiries regarding this work, please contact our support center at:
+1 833-875-2631 and select Option 2 for Support and Option 10 for InGenius.

Providing the highest level of service to our clients is paramount.

We thank you for your partnership.

Regards,
Upland InGenius Cloud Support