Outage in Instaclustr

Transient Elasticsearch Cluster Provisioning Failures for Google Cloud Platform

Resolved Minor

December 03, 2024 - Started about 1 year ago - Lasted about 10 hours
Official incident page

Incident Report

We are currently experiencing transient issues with provisioning new ElasticSearch clusters on Google Cloud Platform through the Cluster Management API and Management Console. No other applications are affected by this (including OpenSearch). Our team is actively working on resolving this problem and we apologise for any inconvenience caused. Existing customer clusters are unaffected, and the Monitoring API and Prometheus API are operational. Additional details will be provided as they become available. If you have an urgent matter, please reach out to us via the support portal (support.instaclustr.com) or email (support@instaclustr.com).

Components affected

Instaclustr Management Console Instaclustr Provisioning API

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Latest Updates ( sorted recent to last )

RESOLVED about 1 year ago - at 12/04/2024 07:45AM

A fix has been deployed and the issue has been resolved.

IDENTIFIED about 1 year ago - at 12/04/2024 04:10AM

The issue has been identified, and a fix is being worked on

INVESTIGATING about 1 year ago - at 12/03/2024 09:55PM

We are currently experiencing transient issues with provisioning new ElasticSearch clusters on Google Cloud Platform through the Cluster Management API and Management Console. No other applications are affected by this (including OpenSearch). Our team is actively working on resolving this problem and we apologise for any inconvenience caused.

Existing customer clusters are unaffected, and the Monitoring API and Prometheus API are operational.

Additional details will be provided as they become available. If you have an urgent matter, please reach out to us via the support portal (support.instaclustr.com) or email (support@instaclustr.com).

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