Outage in Instaclustr

Transient Elasticsearch Cluster Provisioning Failures for Google Cloud Platform

Resolved Minor
December 03, 2024 - Started 3 months ago - Lasted about 10 hours
Official incident page

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Outage Details

We are currently experiencing transient issues with provisioning new ElasticSearch clusters on Google Cloud Platform through the Cluster Management API and Management Console. No other applications are affected by this (including OpenSearch). Our team is actively working on resolving this problem and we apologise for any inconvenience caused. Existing customer clusters are unaffected, and the Monitoring API and Prometheus API are operational. Additional details will be provided as they become available. If you have an urgent matter, please reach out to us via the support portal (support.instaclustr.com) or email (support@instaclustr.com).
Components affected
Instaclustr Management Console Instaclustr Provisioning API
Latest Updates ( sorted recent to last )
RESOLVED 3 months ago - at 12/04/2024 07:45AM

A fix has been deployed and the issue has been resolved.

IDENTIFIED 3 months ago - at 12/04/2024 04:10AM

The issue has been identified, and a fix is being worked on

INVESTIGATING 3 months ago - at 12/03/2024 09:55PM

We are currently experiencing transient issues with provisioning new ElasticSearch clusters on Google Cloud Platform through the Cluster Management API and Management Console. No other applications are affected by this (including OpenSearch). Our team is actively working on resolving this problem and we apologise for any inconvenience caused.

Existing customer clusters are unaffected, and the Monitoring API and Prometheus API are operational.

Additional details will be provided as they become available. If you have an urgent matter, please reach out to us via the support portal (support.instaclustr.com) or email (support@instaclustr.com).

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