Outage in Intercom AU
Intercom messenger not working with Safari 26 in privacy mode
Resolved Minor
October 01, 2025 - Started 29 days ago
- Lasted about 1 hour
Incident Report
Safari 26 has broken the Intercom messenger when "Advanced Tracking and Fingerprinting Protection" is enabled, either by using Safari's private browsing mode or explicitly enabling it in Safari's settings. The Intercom messenger is usable on Safari 26 by default. We are working on working around the issue, and are communicating with Apple.
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Latest Updates ( sorted recent to last )
IDENTIFIED
29 days ago - at 10/01/2025 09:24AM
Safari 26 has broken the Intercom messenger when "Advanced Tracking and Fingerprinting Protection" is enabled, either by using Safari's private browsing mode or explicitly enabling it in Safari's settings. The Intercom messenger is usable on Safari 26 by default. We are working on working around the issue, and are communicating with Apple.
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