Outage in Intercom AU
Errors on the REST API in Australia
Resolved Minor
April 27, 2026 - Started 3 days ago
- Lasted about 1 hour
Incident Report
Summary AI Generated
Intercom's REST API in the Australia hosting region experienced errors for 1.2 hours, preventing API functionality for users in that region. The engineering team implemented multiple fixes, with the first attempted solution failing to resolve the issue. The incident was eventually resolved after implementing a second change and confirming recovery through monitoring.
We're seeing issues with the REST API in the Australia hosting region. Our team is aware and investigating the issue. We’ll update you here as soon as we have more specific information.
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Latest Updates ( sorted recent to last )
MONITORING
2 days ago - at 04/27/2026 12:48PM
We have implemented a change and are monitoring for recovery. We’ll let you know when we are confident in our recovery is completed.
INVESTIGATING
2 days ago - at 04/27/2026 12:33PM
The deployed fix did not resolve the issue. Team are continuing to investigate. We will update the status as soon as have identified the issue
MONITORING
3 days ago - at 04/27/2026 12:08PM
We have implemented a change and are monitoring for recovery. We’ll let you know when we are confident in our recovery is completed.
INVESTIGATING
3 days ago - at 04/27/2026 11:43AM
We're seeing issues with the REST API in the Australia hosting region. Our team is aware and investigating the issue. We’ll update you here as soon as we have more specific information.
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