Outage in Intercom AU
Intercom teammate web app is down
Resolved Major
January 05, 2026 - Started 4 days ago
- Lasted about 1 hour
Incident Report
We're seeing authentication issues with the Intercom inbox web app, resulting in all users being kicked out of their session. Our team is aware and investigating the issue. We’ll update you here as soon as we have more information.
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Latest Updates ( sorted recent to last )
MONITORING
4 days ago - at 01/05/2026 02:27PM
There was an issue with authentication to the application - we have implemented a fix. If you do a hard refresh of the page it will work as usual. We're continuing to monitor recovery.
INVESTIGATING
4 days ago - at 01/05/2026 02:07PM
We're seeing authentication issues with the Intercom inbox web app, resulting in all users being kicked out of their session. Our team is aware and investigating the issue. We’ll update you here as soon as we have more information.
Latest Intercom AU outages
Outbound messages appearing in the inbox - 29 days ago
Increased Errors and Latency in Webhook Delivery - about 1 month ago
Help Center TLS/SSL hosting issues - about 2 months ago
End User Emails via REST API not sending - about 2 months ago
Failures connecting Phone Calls to Teammates - 2 months ago
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