Outage in Intercom AU
WhatsApp Messages with Media not received
Resolved Minor
January 20, 2026 - Started 3 months ago
- Lasted about 3 hours
Incident Report
As of 12:30 UTC, the team started observing issues with our WhatsApp integration where inbound messages that contain media, such as images or audio are not being delivered to our Helpdesk. Our team is aware and investigating the issue. We’ll update you here as soon as we have more specific information.
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Latest Updates ( sorted recent to last )
INVESTIGATING
3 months ago - at 01/20/2026 06:23PM
Please be assured that we are still working to mitigate this issue and will update here as soon as we have more information.
INVESTIGATING
3 months ago - at 01/20/2026 05:19PM
Please be assured that we are still working to mitigate this issue and will update here as soon as we have more information.
INVESTIGATING
3 months ago - at 01/20/2026 04:40PM
As of 12:30 UTC, the team started observing issues with our WhatsApp integration where inbound messages that contain media, such as images or audio are not being delivered to our Helpdesk. Our team is aware and investigating the issue. We’ll update you here as soon as we have more specific information.
Latest Intercom AU outages
Email Forwarding is experiencing difficulties - about 9 hours ago
Attachments using the Android SDK not working - 29 days ago
Workflows and Reporting experiencing issues with Conversation Attributes - about 1 month ago
Delays in sending emails from Intercom - about 1 month ago
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