Outage in Intercom AU

WhatsApp Messages with Media not received

Resolved Minor

January 20, 2026 - Started 3 months ago - Lasted about 3 hours

Incident Report

As of 12:30 UTC, the team started observing issues with our WhatsApp integration where inbound messages that contain media, such as images or audio are not being delivered to our Helpdesk. Our team is aware and investigating the issue. We’ll update you here as soon as we have more specific information.

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Latest Updates ( sorted recent to last )

INVESTIGATING 3 months ago - at 01/20/2026 06:23PM

Please be assured that we are still working to mitigate this issue and will update here as soon as we have more information.

INVESTIGATING 3 months ago - at 01/20/2026 05:19PM

Please be assured that we are still working to mitigate this issue and will update here as soon as we have more information.

INVESTIGATING 3 months ago - at 01/20/2026 04:40PM

Latest Intercom AU outages

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