Outage in Intercom AU
Whatsapp inbound customers experiencing intermittent issues sending media files
Resolved Minor
February 06, 2026 - Started 5 days ago
- Lasted 2 days
Incident Report
Customers who are using the WhatsApp channel are currently experiencing issues receiving media types. We have disabling the ability to send all media types until we resolve the issue.
Our team is aware and investigating the issue. We’ll update you here as soon as we have more specific information.
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Latest Updates ( sorted recent to last )
MONITORING
3 days ago - at 02/08/2026 03:44PM
We have implemented a fix and are monitoring for recovery. We’ll let you know when we are confident in our recovery.
INVESTIGATING
5 days ago - at 02/06/2026 05:43PM
Customers who are using the WhatsApp channel are currently experiencing issues receiving media types. We have disabling the ability to send all media types until we resolve the issue.
Our team is aware and investigating the issue. We’ll update you here as soon as we have more specific information.
Latest Intercom AU outages
Fin for Salesforce Errors - 13 days ago
WhatsApp Messages with Media not received - 22 days ago
Intercom teammate web app is down - about 1 month ago
Outbound messages appearing in the inbox - 2 months ago
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