Outage in Intercom EU

Increased error rates with Fin AI features

Resolved Minor
March 18, 2025 - Started 14 days ago - Lasted 5 minutes

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Outage Details

Between approximately 1400 UTC and 1445 UTC today, some customers may have experienced elevated error rates with Fin AI Agent, including Copilot, Fin email, and other AI features. This issue should now be resolved and all services are restored to normal functionality 🚀
Latest Updates ( sorted recent to last )
INVESTIGATING 14 days ago - at 03/18/2025 09:43PM

Between approximately 1400 UTC and 1445 UTC today, some customers may have experienced elevated error rates with Fin AI Agent, including Copilot, Fin email, and other AI features.

This issue should now be resolved and all services are restored to normal functionality 🚀

Latest Intercom EU outages

Disruption to calls with Phone - 1 day ago
Problems with our APIs in all regions. - 2 days ago
Increased latency and errors in the Intercom Inbox - 21 days ago
Intercom Conversation App outage - 28 days ago
"Apply" steps in Workflows are broken - about 1 month ago

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