Outage in Intercom EU

Increased error rates with Fin AI features

Resolved Minor

March 18, 2025 - Started about 1 month ago - Lasted 5 minutes

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Outage Details

Between approximately 1400 UTC and 1445 UTC today, some customers may have experienced elevated error rates with Fin AI Agent, including Copilot, Fin email, and other AI features. This issue should now be resolved and all services are restored to normal functionality 🚀

Latest Updates ( sorted recent to last )

INVESTIGATING about 1 month ago - at 03/18/2025 09:43PM

Between approximately 1400 UTC and 1445 UTC today, some customers may have experienced elevated error rates with Fin AI Agent, including Copilot, Fin email, and other AI features.

This issue should now be resolved and all services are restored to normal functionality 🚀

Latest Intercom EU outages

Increased Fin Error Rates & Latencies in Europe - 14 days ago

Disruption to calls with Phone - 28 days ago

Problems with our APIs in all regions. - 29 days ago

Increased latency and errors in the Intercom Inbox - about 2 months ago

Intercom Conversation App outage - about 2 months ago

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