Outage in Intercom EU

Increased Fin Error Rates & Latencies in Europe

Resolved Minor

April 15, 2025 - Started 13 days ago - Lasted about 1 hour

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Outage Details

We're seeing issues with Fin where customers may see increased error rates and latencies. Our team is aware and investigating the issue. We’ll update you here as soon as we have more information.

Latest Updates ( sorted recent to last )

MONITORING 13 days ago - at 04/15/2025 11:01AM

We have implemented a fix and are monitoring for recovery. We’ll let you know when we are confident in our recovery.

INVESTIGATING 13 days ago - at 04/15/2025 10:52AM

We're seeing issues with Fin where customers may see increased error rates and latencies. Our team is aware and investigating the issue. We’ll update you here as soon as we have more information.

Latest Intercom EU outages

Disruption to calls with Phone - 28 days ago

Problems with our APIs in all regions. - 28 days ago

Increased error rates with Fin AI features - about 1 month ago

Increased latency and errors in the Intercom Inbox - about 2 months ago

Intercom Conversation App outage - about 2 months ago

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